Authorization: Client hereby acknowledges that Vertra Forums (“Vertra”) has been authorized to charge the credit card provided in the registration form (or by telephone) for the amount provided herein. If Client is registering on behalf of another person who will be attending as the Delegate, Client acknowledges they are duly authorized to make representation, sign, and make payment on behalf of the attendee Client. Vertra reserves the right to refuse admission if payment has not been received prior to the event date. 

Promotions: To qualify for all “Early Registration” discounts, full payment is required at the time of registration and must be confirmed on or before the deadline date. Groups must register and pay at the same time to qualify for the “Register a Group of 4 for the price of 3” offer. The offer cannot be applied retroactively to existing individual registrations. Group Registration, Early Registration or any other Promotions cannot be combined.

Program Agenda, Content & Delivery: Publication, reproduction and/or dissemination of all distributed event materials is prohibited without consent. The content obtained from speaker presentations and from networking with other attendees does not necessarily reflect the official opinion of Vertra. Responsibility for the information and views expressed at the event remain entirely with the conference participants. Neither Vertra nor any person acting on behalf of Vertra may be held responsible for the use which may be made of the information obtained through the event. Circumstances beyond the control of Vertra may require alterations to the program agenda, speakers and/or content including substitutions, cancellations, changes to topic and schedule, and delivery of the conference may change from in-person participation to virtual, online, and on-demand access or a combination of formats. Vertra reserves the right to change program date, meeting place, speakers and/or content, and convert your access to the conference from in-person to virtual, online and/or on-demand without further notice and assumes no liability for these changes. Every reasonable effort will be made to adhere to the advertised agenda confirmed at the time of registration. Any changes will be updated to the agenda and/or event website as soon as possible.

COVID-19 Safety: As the situation continues to evolve, the event will adhere to the official government and local authority guidance on reopening Ontario, as well as any venue or location-specific regulations. By confirming your registration, you acknowledge and agree to all Government safety requirements including but not limited to providing proof of full vaccination or a timely negative test as well as all other Covid-19 safety protocols described on the Covid-19 safety precautions page and on the registration page. While Vertra and the conference venues we partner with have put in place preventative measures to reduce the spread of Covid-19, Vertra cannot guarantee that its participants, volunteers, partners, or others in attendance will not become infected with Covid-19. If you are in quarantine and/or infected with Covid-19 and are unable to attend the event in-person, your registration will enable full access to the conference virtually and/or as a recording on-demand for your safety and the safety of others.

Cancellation & Substitution: Should you need to cancel, a refund less administrative fees of $600 plus taxes per delegate will be issued if written notice of cancellation is received and confirmed by Vertra at least eight weeks before the event date. Substitutions are welcome at any time provided you notify Vertra at least three business days before the event. Client acknowledges and accepts that registrations are non-refundable and non-creditable after this time without exception. Non-payment and failure to attend does not constitute cancellation. Vertra reserves the right to refuse registration to any individual or organization considered by Vertra to be incompatible with the event. In the unlikely situation where Vertra concludes it is impractical or not possible to proceed with the event in-person or online, the Client will receive a full refund of the registration fees paid and accepts that Vertra, its associated companies and its employees shall assume no liability including responsibility for covering airfare, hotel, travel cancellation fees or consequential losses incurred by the Client as a result of the postponement, substitution, conversion of delivery format from in-person to virtual, or cancellation of an event for any reason including, but not limited to any force majeure occurrence.

Privacy Policy: Your contact details will not be shared with third parties without consent except to comply with applicable laws and valid legal process such as for payment purposes. Personal information provided by Clients is used for legitimate business purposes related to the provision of event services to enhance the overall customer experience. Vertra reserves the right to capture photographic and audio/video images at the conference and use them for promotional purposes. Please visit to learn more about our privacy policy.

This agreement shall be governed and construed in accordance with Canadian laws and the parties submit to the exclusive jurisdiction of the Province of Ontario, Canada. Vertra is exclusively entitled to waive this right and submit to another jurisdiction.

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